Everything you need to know about booking with Planet Dream Vacations.
Booking & Packages
Browse our packages, select one that interests you, choose your travel dates and number of travellers, then click "Book Now". You'll be guided through the checkout process.
Yes! Contact us via WhatsApp or the Contact page and our travel experts will build a personalised itinerary for you.
Absolutely. All payments are processed through Razorpay, a PCI-DSS compliant payment gateway with 256-bit SSL encryption.
Yes, an account is required so you can track your bookings and access support. Registration is free and takes less than a minute.
Cancellation & Refunds
Cancellations made 48+ hours before the travel date receive a full refund. Within 48 hours, a 20% charge applies. No refund for same-day cancellations.
Approved refunds are processed within 5โ7 business days and credited to your original payment method.
Yes, rescheduling is free if done 72+ hours before travel. Please contact us via email or phone.
Travel Information
It depends on your destination. Generally OctโMar is ideal for most Indian destinations. We recommend consulting our travel experts for personalised advice.
Yes. We only feature well-established, safe destinations. Our travel experts review each destination and our guides are locally certified.
Most packages include AC transport (car or coach depending on group size). Check the individual package details for specifics.
Government-certified guides are included in most heritage and pilgrimage packages. Check the package inclusions list.
Account & Support
Go to My Account โ Profile to update your email. For password changes, use the "Change Password" option in your profile.
Reach us via the Contact page, WhatsApp, or call our helpline. We're available MonโSat, 9 AM โ 6 PM.
Check your spam/junk folder first. If not found, contact us with your booking number and we'll resend it promptly.
Still have questions?
Our travel experts are happy to help. Reach out anytime.